SaleDesk retail POS questions and answers
Find answers about getting started, connecting your shop and managing sales. For questions about a specific device or sales channel, ask the team to demonstrate your setup.
FAQ
UK retail POS: frequently asked questions
Is SaleDesk compatible with HMRC Making Tax Digital (MTD)?
Yes. SaleDesk keeps your VAT records digitally as MTD requires, and produces VAT-return-ready summaries that you or your accountant can submit through MTD-compatible bridging software. We guide you through setup free of charge.
Do I need to buy new hardware?
Most likely not. SaleDesk runs on your existing computer or tablet, and supports most thermal printers, barcode scanners, cash drawers and customer displays common in the UK market.
What happens if my internet goes down?
You keep selling as usual. Offline mode stores transactions securely on your device, and everything syncs automatically once connectivity returns.
Can you migrate my data from my old system?
Yes. Our team imports your items, customers and stock balances from Excel files or your legacy system — free with your subscription — so you're ready the same day.
Is my business data secure?
Absolutely. Data is encrypted in transit and at rest, backed up continuously, and handled in line with UK GDPR. You control exactly what each staff member can see and do.
What support do you offer?
A UK-based support team is available 24/7, all year — even during weekends, seasons and holidays — via phone on +44 7773 375412 and by email at hello@saledesk.co.uk.
Does the web store use the same stock as the till?
Yes. The public storefront reads SaleDesk inventory, so online and in-store sales draw from one stock record.
Which marketplaces do you support?
Shopify, eBay, WhatsApp Shop, Amazon, OnBuy, Meta Shops and TikTok Shop are available. Stock stays in SaleDesk, and orders land in Marketplace Orders.
Is WhatsApp Shop the same as Marketing WhatsApp?
No. WhatsApp Shop is catalogue and shopping under Marketplaces. Marketing WhatsApp is a separate add-on for outbound order updates and campaigns.
Do you send SMS and email from SaleDesk’s own servers?
You connect your providers — for example Twilio, Vonage, FireText, your SMTP, SendGrid or Mailgun. SaleDesk routes the messages. You keep the credentials and you pay the provider.
Can customers track orders without logging in?
Yes. Order notifications can include a private tracking link to the storefront status page. No account is required.
Will promotional messages go to every customer?
Campaigns only target customers with a mobile or email on file, and you choose the filters. Promotional sends may require consent under local rules, including UK PECR.
Can I update prices and add products by scanning a barcode?
Yes. Scan a product to quickly update its shop-floor price. Barcode lookup can also retrieve product names and images from international product portals where a matching record is available. Review the returned product details before saving. Explore stock management.
Which integrated card machines and weighing scales does SaleDesk support?
SaleDesk integrates with Teya and Dojo card machines, with sandbox and live modes, connection testing and webhooks. Pay by Link and QR payments are available for unpaid invoices. Weighing scale support includes CAS, Avery, Mettler Toledo, Dibal, Adam, Datalogic and Salter Brecknell, using live or label workflows. Confirm your specific equipment and provider account during setup. Explore retail POS integrations.
Does SaleDesk prompt for age-restricted products?
Yes. At checkout, age-restricted items trigger a prompt for the cashier to carry out the age check. It is a staff reminder rather than automatic age verification.